Wireless minute scam

After reviewing charges that were made on a pay-as-you-go phone plan, I decided to check on the time and the charge associated with this.

On the phone it said the time of the call was 1:47. So knowing the phone company round UP to the minute, I should have been charged for 2 minutes. I was charged for 3 minutes. Huh? Where did the extra minute come into play?

So I logged online to check the account and sure enough, I was charged for 3 minutes and the time stamp online was 2:11. I called customer service , which I might add took me over 15 minutes to find a phone number to call on the wireless site.

After making the call, I spoke to a lovely Supervisor and explained my distress over the difference in the time of the call. At first I was instructed to not charge my phone everyday and to let it run down to one bar. To be clear, I mentioned that I do not charge my phone everyday and I always let it run down.

So knowing I was not going to get anywhere with this, I asked the representative to please show me online where I could find the contract that explains the charges.

After 45 minutes, she was not able to find or show me anything on their corporate site explaining my original concerns.

And the difference between the length of the call on my phone and online was never answered.

Interesting.....

I wonder how much money the wireless companies make with this blatant error? Think about it, I am just one individual that they made 20 cents on.....now multiply that by thousands.....now you understand what I am talking about?

My next step was to contact the FCC and file a formal complaint. Lets see where this takes us.
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Pay attention America, we the consumer are being ripped-off. Time to shout out and have our government work for us for a change!

I want answers.

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For more information, please visit other blogs of interest.
http://therealpantsdown.blogspot.com/2010/02/rip-offs-text-messaging.html
http://therealpantsdown.blogspot.com/2010/01/wall-street-bonus-payouts.html

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peace!

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For great gift ideas on wireless phones check this out, it's only a click away.

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